Introduction
CONNECTBENCH LLC ("we," "our," or "us") operates TripPlanner, an AI-powered travel planning platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Email address (for account creation and communication)
- Name (if provided)
- Payment information (processed securely through Stripe)
- Trip preferences and travel details you provide
Automatically Collected Information
When you access our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location data
- Usage data (pages visited, time spent, interactions)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To create personalized travel itineraries based on your preferences
- Account Management: To create and manage your user account
- Payment Processing: To process transactions and subscriptions
- Communication: To send you service-related emails, updates, and support responses
- Improvement: To analyze usage patterns and improve our services
- Security: To detect and prevent fraud, abuse, and security issues
- Legal Compliance: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating our platform (e.g., Stripe for payments, Firebase for authentication)
- AI Processing: Trip details are processed by AI services (OpenAI/Anthropic) to generate itineraries
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you signed in to your account
- Remember your preferences
- Understand how you use our services
- Improve our website and services
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Export: Request your data in a portable format (PDF export)
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us at support@connectbench.com.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
CONNECTBENCH LLC
Email: support@connectbench.com